Support

How can we help?

Write to deckfolk@gmail.com and a person will reply. Tell us which device you use and what happened. Screenshots help too.

Playing with friends

How do I add a friend?

Open the Friends tab and share your friend code, or enter theirs. Once you both accept, you can message each other and invite each other to rooms. People you’ve recently shared a private room with appear under Played with recently, and you can add them without a code.

How do I message a friend?

Tap Message next to your friend. Only the two of you can read the conversation. New messages show a badge on the Friends tab, and a notification if you’ve allowed them.

How do we start a game together?

Tap Play together next to a friend. Deckfolk opens a private Bridge room and saves them a seat. The host can fill any empty seats with the computer.

Can friends see when I’m online?

Only if you choose. Turn on Share when I’m active in the Friends tab. Friends who share theirs too see “Active now”, “today” or “this week”, never an exact time. Turn it off at any time.

Someone has my friend code who shouldn’t

Tap Replace my code in the Friends tab. The old code stops working straight away. Your friends and pending requests stay as they are.

How do I invite people to a room?

Open a room and use Share room link, or read out the room code. A friend who opens the link while signed out lands in the room after signing in.

An old invitation doesn’t work

The host may have replaced the room code, which cancels older links and invitations. Ask them for a new one.

Groups

How do I start a group?

Sign in, open the Groups tab and tap Create a group. Give it a name, choose what brings you together and pick one of 120 emblems. Groups are private: only members see the chat, the members and the tables.

How do I invite people?

As the owner, open the group, go to Manage and use Share group invitation. Your friend pastes the code into Groups → Have an invitation? and taps Join group. Anyone with the code can join until you replace it, so share it privately.

How do we play together?

In the group’s Tables tab, tap Open a Bridge table. The table appears in the group while it waits for players, and members join with one tap. The host can fill empty seats with the computer.

Managing a group

The owner can rename the group, change its emblem, replace the invitation code, remove members and hand ownership to someone else. A removed member can’t rejoin with a new code. Members can leave at any time; owners transfer ownership or delete the group first. Deleting a group removes its chat and memberships for everyone, but games already under way carry on.

Are there limits?

A group can have up to 100 members, and you can belong to up to 20 groups. Group messages can be up to 500 characters.

An invitation code doesn’t work

The owner may have replaced it, the group may be full, or the group may no longer be available to you. Ask the owner for a current code.

During a game

My connection dropped

Your move is retried once when you’re back online, and it’s never played twice. If you close the app, reopen it and you return to the same seat.

The table is sideways

The card table plays in landscape. Turn your phone or tablet on its side.

Can I take my time?

Yes. There are no countdowns in Deckfolk.

Notifications

Turn them on or off in Settings → Notifications and in your device’s settings. To keep busy tables quiet, chat and messages from friends send at most one notification a minute for each conversation. Group chat doesn’t send notifications yet; it updates while the group is open.

Safety

Report or block someone

Tap a message in the room chat to report it or block the sender. In group chat, use Report or Block under the message. In a conversation with a friend, press and hold their message. You can also block someone from the Friends tab. The person you block isn’t told, and their group messages are hidden from you.

What happens after I report a message?

A person at Deckfolk reviews every report within 24 hours. We may remove the message, pause the sender’s chat for a while, or close their account for serious or repeated abuse. The sender isn’t told who reported them. Reports from room chat, group chat and conversations with friends all come to us.

Why was my message changed or not sent?

Deckfolk filters chat to keep it friendly. Common swear words are replaced with •••. Slurs, sexual insults and threats aren’t sent at all; please rephrase. If you think the filter got it wrong, tell us at deckfolk@gmail.com.

Something serious

If someone is in danger, contact your local emergency services first. Then tell us at deckfolk@gmail.com.

Your account

You can change your name and level, sign out, or delete your account in Settings. See Delete your account and our Privacy policy.

Purchases

My purchase isn’t showing

Make sure you’re signed in to the same Deckfolk account you bought with. Then open Settings → Support Deckfolk and tap Restore purchases, signed in to the same App Store or Google Play account you paid with.

How do I cancel Plus?

In the store you bought it from: on iPhone or iPad in Settings → your name → Subscriptions, and on Android in Google Play → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before it renews. Deleting the app or your account doesn’t cancel it.

Can I get a refund?

Apple and Google handle refunds. Ask Apple at reportaproblem.apple.com, or Google through your Google Play order history. If something you paid for doesn’t work, write to us too. See the Terms of use.

Will my lessons, quiz scores and game log move to a new phone?

Only with Deckfolk Plus, which backs them up to your account and restores them when you sign in on another phone. Without Plus, including with Remove ads, they’re saved only on the phone you use. They aren’t linked to your account and are lost if you delete the app. Your account, friends, groups and purchases always come with you. On a shared phone, the progress belongs to the first account that signed in there, and only that account backs it up.

What happens to my backup if I cancel Plus?

It stays in your account but stops updating. You can still restore it by subscribing again, and you can delete it any time in Settings → Lessons, quizzes and game log.

I still see ads

Plus and Remove ads turn off every ad on your account. If you still see one, restore your purchases as above, then restart the app.

Accessibility

Deckfolk supports VoiceOver, TalkBack, larger text and Reduce Motion. If anything is hard to read or reach, please tell us. We treat it as a bug.